FAQs

1. ORDER MODIFICATIONS & CANCELLATIONS

Can I change or cancel my order after checking out?

Yes, but only within a highly limited logistical window. Because our transit routing for premium Hoodies and Sweaters is highly automated, you must submit adjustment requests immediately:

• Orders placed before 5:00 PM EST (Mon-Fri): You must email us within two (2) hours of your initial checkout timestamp.
• Orders placed after 5:00 PM EST or on weekends: You must email us by 7:00 AM EST on the next immediate business day.

What happens if I miss the cancellation window?

If your order has already been processed, assigned a tracking number, or handed over to our carriers (USPS, UPS, or FedEx), it cannot be intercepted. You must accept the physical delivery, contact us at support@rawedgeclothing.shop within your 30-day return horizon, and initiate a standard return.

2. SHIPPING & SHIPMENT FULFILLMENT

What are your shipping rates and transit timelines?

We maintain a transparent and standardized shipping structure for all domestic orders within the United States:

• Shipping Fee: A fixed flat charge of $6.99 USD is applied cleanly at checkout to every finalized shipment.
• Handling Time: 1 to 3 operational business days (Monday through Friday). Orders finalized after our 5:00 PM EST cutoff threshold begin processing the next business day.
• Transit Time: 4 to 8 operational business days via USPS, UPS, or FedEx.
• Total Estimated Delivery Window: 5 to 11 operational business days from checkout to drop-off.

Do you ship on weekends or holidays?

No. Our fulfillment staging operations and carrier pickups run strictly Monday through Friday. Orders submitted over the weekend or during national holidays enter our fulfillment pipeline on the next immediate business morning.

3. RETURNS, EXCHANGES, & REFUNDS

What is your return window policy?

We offer a strict 30-calendar-day return horizon. This period commences the exact day your tracking number logs a successful delivery confirmation signature at your destination coordinates.

Are there any return shipping or restocking fees?

• Restocking Fees: We charge zero ($0.00 USD) restocking fees or administrative penalties for returned garments.
• Return Shipping Costs: The buyer is responsible for sourcing and purchasing a traceable return shipping label to return pristine items to our Las Vegas warehouse terminal. We cover return postage exclusively if the garment arrives fundamentally flawed, incorrect, or damaged.

How long does it take to receive my refund?

Once your return delivery reaches our inspection registry and is verified as pristine, unworn, and unwashed with all original product tags intact, your capital reversal triggers immediately. The storefront releases the funds within 7 operational business days, though external banking systems can take an additional 2 to 5 business days to post the credit to your original payment instrument.

4. PAYMENT & SECURITY GATEWAYS

Which payment options do you support?

Our encrypted digital checkout system interfaces cleanly with the following validated utilities:

• Credit & Debit Networks: Visa, MasterCard, American Express (Amex), and Discover.
• Digital Wallets: PayPal.

Is my personal financial information secure on your site?

Absolutely. Our storefront is fortified with Secure Sockets Layer (SSL) technology to encrypt data streams during checkout. Furthermore, our infrastructure adheres to rigorous PCI-DSS compliance rules, meaning we do not locally log, analyze, or store your raw credit card numbers or security CVV variables on our servers.

5. REVENUE DESK AND SERVICE ACCESS

How can I contact your support team?

For all order inquiries, dimension adjustments, tracking requests, or billing issues, reach out directly to our dedicated customer service desk:

• Official Corporate Identity: Rawedgeclothing
• Digital Inbound Mailbox: support@rawedgeclothing.shop
• Corporate Location Registry: 7640 Catalina Harbor St, Las Vegas, NV 89131, United States
• Customer Care Availability Hours: 8:00 AM – 7:00 PM Eastern Standard Time (EST), Monday through Saturday