Cancel/ Change Order

1. TIMELINE WINDOWS FOR MODIFICATIONS

At Rawedgeclothing (referred to herein as “we,” “our,” “us,” or “the Store”), we process orders swiftly to ensure your premium Hoodies and Sweaters reach our integrated transit lines without delay. Because our operations are highly automated, windows for canceling an order or altering specific transaction details are structurally limited.

1.1 Same-Day Order Adjustments

• Before the Cutoff Threshold: If you submit your purchase transaction before our daily processing boundary at 5:00 PM Eastern Standard Time (EST), Monday through Friday, you have a limited window to request a cancellation or modification.
• Submission Deadline: All cancellation or data alteration requests must be formally submitted to support@rawedgeclothing.shop within two (2) hours of the initial checkout timestamp.

1.2 Post-Cutoff Order Adjustments

• After the Cutoff Threshold: Orders finalized after 5:00 PM EST or during weekends enter our physical staging sequence early the following operational business morning.
• Submission Deadline: For these orders, adjustment requests must reach our email terminal by 7:00 AM EST on the next immediate business day (Monday through Friday).

Important Operational Note: Once an item has been formatted for shipment, assigned a tracking number from our carrier network (USPS, UPS, or FedEx), or handed over to logistics personnel, it enters a non-interceptable transit loop. At this stage, no cancellations or modifications can be executed.

2. ELIGIBLE TYPES OF ADJUSTMENTS

If your communication reaches our desk within the validated timeline boundaries detailed in Section 1, our administrative team can process the following amendments free of service charges:

• Complete Order Cancellation: Full voiding of the transaction with a comprehensive reversal back to your original payment instrument.
• Garment Dimension or Style Changes: Swapping size coordinates or color profiles for an alternative variant of equivalent value within our collection.
• Physical Destination Corrections: Modifying typos, ZIP codes, or street address fields to prevent delivery failure. Note: Destination changes cannot cross state lines due to regional sales tax calculations.
• Contact Information Rectification: Updating email fields or mobile contact parameters to ensure delivery alerts deploy successfully.

3. ACTIONS REQUIRED WHEN A WINDOW IS MISSED

If your request arrives after your order has entered our distribution and carrier pipeline, the package will proceed to its destination as originally configured.

To resolve this, you must follow our standard post-delivery evaluation framework:

1. Accept Delivery: Allow the carrier partner to complete the physical drop-off at your destination coordinates. Refusing a shipment at your door is not an approved method of cancellation and can result in transit tracking failures.
2. File a Standard Claim: Once the delivery status is verified by the carrier tracking signature, contact us at support@rawedgeclothing.shop within your 30-calendar-day return horizon.
3. Execute a Standard Return: Return the pristine, unworn garment containing all original product tags to our location registry. Your full capital reversal will clear within 7 operational business days of a successful inspection, exactly as outlined in our Return & Refund Policy.

4. REFUND TRANSMISSIONS FOR APPROVED CANCELLATIONS

When an explicit cancellation request is successfully verified and processed within our timeline windows, the transaction reversal triggers immediately:

• Financial Gateway Clearings: Credits are funneled cleanly back into the exact financial channel or credit instrument utilized during checkout.
• Processing Deadlines: While the storefront releases the authorization holds instantly, external banking systems or card networks generally require 2 to 5 business days to post the credit balance to your account statement.
• Zero Transactional Fees: No restocking fees, administrative handling fees, or penalties are applied to validly canceled transactions.

5. ADMINISTRATIVE DESK AND SUPPORT CHANNELS

To ensure your cancellation or order change request is processed before transit fulfillment commences, route your electronic message directly to our dedicated customer service terminal:

• Official Brand Identity: Rawedgeclothing
• Digital Inbound Mailbox: support@rawedgeclothing.shop
• Corporate Location Registry: 7640 Catalina Harbor St, Las Vegas, NV 89131, United States
• Customer Care Availability Hours: 8:00 AM – 7:00 PM Eastern Standard Time (EST), Monday through Saturday