Return & Refund Policy

1. OUR COMMITMENT TO QUALITY

At Rawedgeclothing, we take immense pride in crafting premium Hoodies and Sweaters designed to offer exceptional style, comfort, and durability. We understand, however, that an item may occasionally not fit precisely as expected or meet your personal style preferences.

To ensure an uncompromised shopping experience, we have established a straightforward, completely transparent, and customer-centric Return & Refund Policy. We maintain a strict policy of charging zero hidden fees, zero restocking penalties, and zero return processing assessments to guarantee your complete peace of mind.

2. THE 30-DAY RETURN ELIGIBILITY WINDOW

We offer a standard 30-day return window for all eligible products. You have thirty (30) calendar days from the definitive, carrier-verified delivery timestamp of your package to initiate a request for a return. Once this 30-day evaluation period has lapsed, we cannot accept return consignments, issue refunds, or offer store credits.

2.1 Requisite Product Conditions

To qualify for a successful return and full refund evaluation, your Hoodies or Sweaters must be returned in their original operational condition. Items must meet the following strict criteria:

• The garment must be completely unworn, unwashed, and unaltered.
• The item must be entirely free from signs of cosmetic wear, makeup stains, perfumes, deodorant scents, animal hair, or household odors.
• All original product tags, size labels, and brand identifiers must remain securely attached to the fabric in their original placements.
• The item should ideally be enclosed within its original protective product packaging bag.

We reserve the right to audit and inspect all incoming returns at our Las Vegas distribution warehouse. If an item is returned to us in a condition that violates the terms outlined above, the return will be rejected, no refund will be issued, and the item will be sent back to the customer at their own expense.

3. ABSOLUTE ZERO-FEE RETURN ASSURANCE

We believe that returning an item should never feel like a financial penalty. Many retail storefronts impose subtle penalties to offset operational logistics. Rawedgeclothing maintains an absolute fee-free structure:

4. STEP-BY-STEP RETURN PROCESS

To guarantee swift processing and ensure your return is correctly tracked from transit to our warehouse shelves, you must follow our standardized return workflow:

Step 1: Submit Your Return Request

Do not dispatch an item back to our corporate facility without prior authorization. To initiate a return, draft an email directly to support@rawedgeclothing.shop. Your message must include:

• Your original Order Number (e.g., found on your purchase invoice).
• The specific name or variant of the Hoodie or Sweater you wish to return.
• A brief explanation detailing the reason for your return (e.g., incorrect size, style preference choice).

Step 2: Receive Return Authorization & Instructions

Our customer care team will review your submission within twenty-four (24) operational hours (Monday through Saturday). Upon validation, we will provide you with a unique Return Authorization Number and the designated return mailing address for our Las Vegas facility.

Step 3: Package and Secure Your Items

Place the clean, tagged garment securely into an appropriate mailing container (such as the original poly mailer or a standard shipping box). Ensure that your Return Authorization information or original packing slip is enclosed inside the package so our warehouse receiving team can instantly identify your account.

Step 4: Dispatch the Package

Hand the package over to your preferred domestic logistics carrier (USPS, UPS, or FedEx). We recommend utilizing a shipping tier that incorporates live digital tracking and obtaining a physical receipt from the postal clerk. Rawedgeclothing cannot assume legal or financial responsibility for return packages that are lost, intercepted, or damaged in transit by third-party carriers prior to reaching our facility.

5. COMPREHENSIVE 7-DAY REFUND TIMELINE

Once your return shipment is delivered to our headquarters at 7640 Catalina Harbor St, Las Vegas, NV 89131, it enters our automated auditing cycle.

5.1 Warehouse Intake Inspection

Our dedicated inventory team inspects each returned garment within 1 to 2 business days of receipt to confirm it complies with our original tag and quality parameters.

5.2 Financial Processing Window

Upon successful verification and approval of your item’s condition, the refund is immediately triggered within our billing gateway. We commit to a maximum financial processing window of 7 business days from warehouse approval.

5.3 Method of Reimbursement

All monetary refunds are issued strictly and exclusively to the original payment method utilized at the time of checkout (e.g., the specific Visa, Mastercard, American Express, PayPal account, or Stripe profile used). We cannot alter reimbursement endpoints under any circumstances to mitigate online financial fraud risks.

Once our accounting platform processes your refund, an automated Refund Confirmation Email will be sent to your inbox outlining the exact dollar credit amount. If the funds are not visible within your account after 7 business days have passed, please contact your credit card issuer or banking branch directly, as internal clearing periods can vary between individual financial institutions.

6. EXCHANGES AND ORDER CORRECTIONS

The most efficient pathway to secure a different color, alternative sizing, or a completely different style of Hoodie or Sweater is to execute a new, separate transaction through our digital storefront.

Due to the highly dynamic nature of our luxury inventory and fluctuating seasonal stock levels, we do not support automated cross-ship exchanges. If you require a different size, simply follow our standard guidelines to return your original item for a full, zero-fee refund, and place a new purchase order for the alternative item simultaneously. This ensures your replacement garment is reserved and dispatched immediately through our primary fulfillment network without wait times.

7. CANCELLATION REFUND PROTOCOLS

As detailed within our corresponding Shipping Policy, orders that are successfully canceled within our designated two-hour post-purchase modification window will be refunded immediately. Because these canceled orders never leave our facility, the full purchase value—including the original $6.99 flat-rate shipping fee—will be completely returned to your account within the standard 7-day banking timeframe.

8. CUSTOMER SERVICE CONTACT MATRIX

Our professional helpdesk agents are fully equipped to assist you throughout every stage of the return process. If you have questions regarding sizing, require help submitting a return request, or need an update on an ongoing refund audit, please contact us:

• Brand Name: Rawedgeclothing
• Support Email Channel: support@rawedgeclothing.shop
• Corporate Returns Facility: 7640 Catalina Harbor St, Las Vegas, NV 89131, United States
• Customer Care Availability Hours: 8:00 AM – 7:00 PM Eastern Standard Time (EST), Monday through Saturday
• Response Commitment: All formal return inquiries and policy questions are addressed within 24 business hours.